Questions & Answers

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    CONTACT INFORMATION

    3774 Grove St Suite K4
    Lemon Grove, CA 91945
    United States

    Tel: +1-858.859.0077
    Voicemail: +1-858.859.0060

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    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    30 Days Returns or Exchanges

    We want you to love what you buy. If you don't, here's how to make a return or exchange.

    If you're not in love with your purchase, we want to make you happy. Returns are allowed within 30 days from the purchase (shipment) date and exchanges within 30 days of the purchase (shipment) date for jewelry. Jewelry must be in new condition with all original certificates and accessories. Items must be unworn, unaltered and in original condition to be accepted for return or exchange. Please note: We can handle a return at Martazon.com but exchanges must be done at our stores.

    • Jewelry must be in new condition and watches unworn, unaltered, and accompanied by the original packaging, warranty and instructions.
    • Returns and exchanges are not allowed on special ordered watches, custom designs, gift cards and merchandised received via the Jewelry Replacement Plan.
    • All refunds are credited to the same tender as the original purchase.
    • For Online Orders: We will credit your original payment method, excluding delivery charges.

    Preparing Your Return By Mail

    To return a shipped item to Martazon.Com, please follow these steps:

    • Repackage item. Include the packaging slip and all original documents in the package.
    • Put the pre-printed return label on the center of the box, and the pre-printed return address label on the top left corner of the box. This is not a pre-paid label.
    • Ship your package with a paid return label and insured for the full purchase price. The return label can be purchased at any UPS, FedEx or USPS package delivery provider.
    • Your packaging slip MUST accompany the return.
    • All returns will be inspected by our Quality Assurance team before we process a refund.
    • We'll credit your original payment method, excluding delivery charges, within three weeks of receiving your return.
    • Mail your return to the following address: 3774 Grove St #K4, Lemon Grove, CA 91945.

    Cancellation Policy

    Regular orders can be cancelled for free within 48 hours after placing the order. Usually, we will ship the package in 2-3 hours after receiving the payment for the items. Therefore, please be sure to submit a cancellation request within 48 hours of placing the order.
    You can go to your order page and click “Cancel order”, or you can click the “MY ACCOUNT-Service” option which is on the bottom of our website, then we will send you a link to process your after-sale request through mail. You can also directly submit your cancellation/modification request by clicking the service link in our confirmation email.

     

    General Return Policy

    Step 1 Requests to return items due to quality issues, damage during shipping, color/style/size/quantity error from us must be accompanied by photos that clearly shows the problem within 3 days after delivery date. In addition, please do keep the item in original condition and avoid further worn or damage.

    Step 2 For all returns, please contact our Customer Service. Our Customer Service representatives determine the eligibility for refunds and exchanges once customers have contacted us and explained their reasons for return. Returning packages without prior approval from Customer Service will be rejected or delayed.

    Step 3 Return is free please request by email from contact page whit your order number.

    You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back.

    How to Return Items

    It's our responsibility for us to provide effective and convenient return and replacement service to our customers, In order to fulfill 100% customer satisfaction guarantee, we strongly recommend you to read the following content before you return the items.

    At the same time, you can send email to "info@martazon.com" about returning items to MARTAZON Return Center.

    Once we received your request for return, one of our service agent from customer care will review the case. If necessary, we will request additional information about your order. In most cases, we will accept return request. Normally customer will cover the shipping charge for return if it is not our fault.

    Step 4: Customer Send item Back to Martazon Return Center

    Please package the item and send the item back within 7 days,otherwise, the original solution will be invalid. Please use a trackable shipping method like USPS, DHL, FedEx, TNT, EMS, etc., and then update with the order number and tracking number to our info@martazon.com.

    Step 5: We Receive Returned Goods

    Normally it will take 5-10 days for your goods returned back to our return center, and we will notify you by email when we receive your goods.

     When will you receive your refund?

    Please allow us 1 working day to process your returned package after our return center receiving it,then we will issue the refund within 7 working days and will update by email. If you paid by credit card, after we issue the refund, generally, you will get the refund within 4 Banking days. If you paid by a non-credit card, after we issue the refund, you will get a refund within 24 hours.

    SHOPPING INFORMATION

    Delivery charges for orders from the Online Shop?
    A delivery charge is the cost of transporting or delivering goods. Again, buyers need to check if delivery charges are included in the price.
    How long will delivery take?

    Delivery packages sent via this postal service take between 2-8 business days to get delivered. Ground retail service takes longer than other postal services like First mail and priority mail because USPS uses base (trucks and buses) transportation to deliver packages

    What exactly happens after ordering?

    After order placement and inventory adjustments take place, the order goes to the warehouse or to the facility that sends the order to the customer. Here's a high-level view of how this typically works: A warehouse employee gets the order and performs a process known as pick, pack and ship.

    Where can I view my sales receipt?
    An invoice number is a number assigned to uniquely identify invoices. It generally appears near the top of the User Login so it can be easily noted by both the recipient of the invoice and the business providing it.
    How do I add a gift receipt to an order?
    A gift receipt shows proof of purchase but leaves out the amount spent. It can be used to return goods given as a gift. If you have bought someone a present, you can give them the gift receipt in case they don't like it, and then they can take it back to the store and exchange it for something else.
    After checkout you can add a not.
    How long do I have to return an order?

    Make sure you return the item within 30 days — after this point, the retailer can give you a repair or replacement, but you're not entitled to a refund.